Frequently Asked Questions

Everything you need to know about your Magpies gear and orders.

How long does shipping take for UK and international orders?

Standard UK delivery typically takes 3-5 business days. International shipping times vary by location but generally take between 7-14 business days depending on customs processing.

Can I return a personalized shirt with a player's name?

Items that have been personalized with specific names, numbers, or league patches cannot be returned or exchanged unless the garment is faulty.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I know what size to order?

Each product page features a detailed size guide. Please note that 'Authentic' player-version shirts have a slimmer, athletic fit compared to 'Replica' supporter shirts.

Is your merchandise officially licensed?

Yes, all products sold on the Newcastle United Store are 100% officially licensed merchandise, ensuring the highest quality and direct support for the club.

Can I track my order once it has been dispatched?

Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link to monitor your delivery's progress.